Booking on WhatsApp
Patients message the clinic’s number, choose from the days and times that are actually open, and confirm with one tap. They can book for themselves or for a family member.
Let patients book on WhatsApp. Run the day from one dashboard.
TurnDesk answers your clinic’s WhatsApp number for you. Patients pick a day and a time, get a confirmed token number, and can check, change or cancel later — all in the chat they already use.
- No app for patients
- English with Hindi prompts
- Data stored in India
Running a clinic’s front desk is harder than it looks.
TurnDesk takes the bookings for you. No more juggling the phone and the register.
Patients book, check, change and cancel on WhatsApp, and your staff see every appointment in one dashboard.
No app for patients to install and no new number for them to learn — just the chat they already use.
No more worrying about
- Phone calls
- The register
- Token numbers
- Double bookings
- Rescheduling
- Cancellations
- After-hours
bookings - Paper slips
- Who’s next
A booking assistant on your clinic’s own WhatsApp number. No app for patients to install.
Get startedConfirmed straight away
Every booking is confirmed in the chat, with a token number, the date and time, and a booking ID to show at the clinic.
Change or cancel without calling
Patients see their upcoming appointments on WhatsApp and can move one to another open time or cancel it. The freed time goes straight back on offer.
Your hours decide what is offered
Set weekly working hours, days off and one-off changes, block out times, and choose slot length, how many patients a slot or a day takes, how far ahead patients can book and how much notice you need.
Patients book on WhatsApp, your staff run the day, and the doctor knows who’s coming.
Already taking real bookings.
It doesn’t matter if your patient is 18 or 80.
If they can send a WhatsApp message, they can book. Nothing to download, no new number to learn.
Your whole schedule, in one dashboard.
Overview
TodayThe day at a glance
Today’s appointments with their token numbers, and what is coming up next.
- Today’s appointments
- Token numbers
- What’s coming up
Appointments
Every bookingFind, move or cancel
Filter by date and status, and search by patient name, booking ID or token number. Reschedule only to times the schedule really has free, with every change recorded against the staff member who made it.
- Filter by date
- Filter by status
- Search
- Reschedule
- Cancel
Settings
Your rulesSet it up once
A secure web dashboard at app.turndesk.live for the clinic’s owner, admins and staff. It works on a desktop at the front desk and on a phone.
- Clinic profile
- Doctors
- Weekly schedules
- Exceptions
- Blocked time
- Booking rules
- Owner, admin and staff roles
How it works
1
We set up your clinic.
Your clinic’s details, the doctor, working hours and booking rules go into TurnDesk, and your team gets its dashboard accounts.
2
Your WhatsApp number is connected.
You sign in with Meta and choose your clinic’s WhatsApp Business number. TurnDesk works through Meta’s official WhatsApp Business Platform.
3
Patients say “Hi”.
They choose to book, pick a day and a time from what is open, and receive the confirmation with their token number.
4
Your staff run the day.
Every booking appears in the dashboard. Change the schedule there, and WhatsApp offers patients the new times.
Have questions?
Do patients need to download anything?
No. Patients message your clinic’s WhatsApp number, the way they already do, and book right there in the chat.
Which WhatsApp number does it use?
Your clinic’s own WhatsApp Business number, connected through Meta’s official WhatsApp Business Platform. You sign in with Meta and choose the number; you never share a password with us.
The number can’t be in use in the WhatsApp Business app at the same time. Talk to us before you switch, and we’ll help you plan it.
What languages does the assistant use?
Simple English, with Hindi prompts alongside, so every patient can follow along.
Can more than one doctor use TurnDesk?
The dashboard holds your team and your doctors. WhatsApp booking currently runs for one doctor per clinic number.
Who in my clinic can see and change what?
Owners and admins can reschedule and cancel appointments and change settings; staff accounts can view. Only the owner can connect the clinic’s WhatsApp number.
Where is our clinic’s data stored?
In India, in a database hosted in Mumbai. Each clinic’s data is kept separate. The Privacy Policy sets out exactly what is stored and why.
What does it cost?
We agree pricing with each clinic before anything is charged. Write to us about your clinic and we’ll get back to you.